IVB\’s Home Theater and Home Automation

You don\’t have to spend a lot for that smarthome.

My god does Elk have good customer service.

Posted by IVB on June 15, 2006

Ok now this is service!

Within 7 hours, by 7:30am EST [which is where they are], I got the following response from Elk's Chief Engineer. I tried a few things out, not all, will do the rest tonight. At least i know it's "supposed" to work. And, the company is certainly committed to helping out us poor schmoes who aren't bigtime installers that move tons of their product.

————————————————————-
Have you enrolled the input expander?

You should be using definition 10, Fire Alarm. Fire supervisory is for fire gate valves.

If you put a 2200 ohm resistor across the zone terminals, it should not show alarm.

I tested the fire alarm on a zone expander here at my desk and it works OK.

Try moving to zone 32 and see if you get the same results.

You might try re-downloading the software in the input expander, else a problem on the input expander.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

 
%d bloggers like this: